Responsible Gambling

At Zombillion we take responsible gambling seriously. We want play to stay enjoyable, so we provide tools and guidance to help you keep control. This page explains the protections we offer, the behaviour to watch for, and where to get confidential support if you need it.

Our player protection principles

We aim to prevent harm by promoting safe, controlled play. That means clear information, easy-to-use account controls, prompt verification when needed, and staff trained to respond where gambling may be causing problems. We treat player safety as a priority and encourage anyone who is concerned to use the tools below or contact support.

Activity-control tools

You can manage your play directly from your account. The tools are simple to use and take effect immediately or within a short time, depending on the option chosen. If you need help setting limits or making changes, contact our support team and we will assist you.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased only after a cooling-off period and reduced instantly. We recommend choosing amounts that fit your budget and reviewing them regularly.

Loss limits

Loss limits let you cap net losses over a set period. These are useful if you want to restrict how much you can lose in any single day, week or month. Loss limits work alongside deposit controls and are adjustable through your account settings.

Time limits and account breaks

Use session time limits and reality checks to manage how long you play. You can set automatic reminders or force an account break for several hours, days or longer. Short breaks are a good way to reflect and avoid extended gambling sessions.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for a fixed period or permanently. During exclusion we block access and stop marketing communications. You can also register with national schemes where available for wider protection.

Recognising signs of problem behaviour

Look out for changes such as chasing losses, neglecting work or family, borrowing to gamble, or spending more time online than intended. If you notice these signs in yourself or someone close to you, act early and use the support options listed below.

Practical tips for staying in control

Only gamble with money you can afford to lose, set clear limits before you start, take regular breaks, and avoid gambling when stressed or under the influence of alcohol. Keep a record of deposits and time spent to spot trends, and talk to our support team if you need personalised help.

Professional help and support organisations

If you or someone you know needs specialist help, contact GamCare or BeGambleAware for confidential advice and treatment options. BeGambleAware helpline - 0808 8020 133. For immediate assistance, reach out to our support team who can guide you through self-exclusion and other safety tools.